Note: The job is a remote job and is open to candidates in USA. Wing Assistant is on the exciting mission of redefining the future of work for companies worldwide. They are looking for a Customer Service Representative to manage customer interactions and ensure satisfaction while building sustainable relationships.
Responsibilities
- Manage inbound and outbound calls
- Resolve customer concerns effectively and efficiently
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Ensure customer satisfaction in every interaction
- Keep records of customer interactions, process and update customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Ad hoc tasks
Skills
- At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Company Overview