Note: The job is a remote job and is open to candidates in USA. Oscar Health is a health insurance company built around a full stack technology platform and a focus on serving its members. The Customer Service Representative will handle high-volume customer interactions, back-office tasks, assigned caseloads, issue resolution, process improvement, and compliance activities for members, brokers, providers, and vendors.
Responsibilities
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
Skills
- 1+ years of experience in a high-volume or customer-focused setting
- 6+ Months of healthcare experience
- High school diploma or GED
- This is a remote position, open to candidates who reside in Arizona. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events
- Strong quantitative or analytical skills focused on identifying or solving problems
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
- Experience manipulating and entering accurate data
- Advanced Google Suite or Microsoft Office capabilities
Benefits
- Employee benefits
- Monthly vacation accrual at a rate of 15 days per year
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
- Remote position for candidates who reside in Arizona
Company Overview
Company H1B Sponsorship