Note: The job is a remote job and is open to candidates in USA. ABC Legal Services is hiring a Customer Support Specialist to address and resolve customer questions and issues, provide order updates, and correct errors. The role coordinates with process servers and internal teams to ensure order-related tasks are completed and customers receive a positive experience.
Responsibilities
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Skills
- High school diploma or GED
- 1-3 years of customer support or call center experience assisting customers over the phone
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
- Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
- Remote position located in Montana, Wisconsin, Florida, Oklahoma, Iowa, Arkansas, or Michigan
Company Overview
Company H1B Sponsorship