Note: The job is a remote job and is open to candidates in USA. American Income Life is seeking a Customer Service Representative to provide policyholders and interested third parties with accurate, professional assistance. The role focuses on explaining policy coverage and claim status, processing requests, assisting with claim payments and policy information, and managing high-volume phone contacts in a remote environment.
Responsibilities
- Heavy phone contact with policyholders, providers, and interested third parties
- Process policyholder requests from correspondence, phone calls, and emails
- Review and maintain new and revised procedures regarding policy information
- Maintain department standards for the number of calls, average handle, and time management
- Pay differential available for Bilingual employees (Eng/Span)
Skills
- High school diploma or equivalent required
- Customer service background and strong phone skills
- Excellent written and oral communication
- Excellent organization skills
- Must be able to maintain confidentiality
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities
- Basic PC skills
- Ability to handle high-stress situations calmly and with tact and professionalism
- Strong decision-making skills with the ability to analyze situations and make logical conclusions
- Must be able to type at least 30WPM
- Some college preferred
- At least one year of office experience preferred. Telecommunications experience is a plus
- A background in life and Health insurance, as well as knowledge of insurance operations, is desired
Benefits
- Remote / work-from-home position.
- Pay differential available for Bilingual employees (Eng/Span).
- Comprehensive health, dental, and vision insurance plans.
- Robust life insurance benefits and retirement plans, including a pension plan.
- Paid holidays and time off.
- Parental leave.
- Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility.
- Company-paid FLMI and ICA courses.
- Discounted Texas Rangers tickets.
Company Overview