Note: The job is a remote job and is open to candidates in USA. San Juan Regional Medical Center is a values-driven healthcare organization dedicated to delivering exceptional care to its community. The Aztec Customer Service Representative provides excellent customer service, coordinates patient encounters, and serves as a communication hub and liaison between patients and clinical staff. The role also supports referrals, authorizations, financial transactions, medical records, billing, and coding when assigned.
Responsibilities
- Consistently exceeds customer service expectations
- Strong data entry and computer skills
- When assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patient’s medical records and clinic and hospital billing and coding
- Understands and follows policy and procedure
- Builds productive interpersonal relationships in every encounter
- Demonstrates teamwork
- Actively participates in the department
- Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: **Safety, Courtesy, Effectiveness, and Stewardship**
- Other duties as assigned
Skills
- High school diploma or GED
- Must be able to see with corrective eyewear and hear clearly with assistance
- Must be able to sit and walk frequently or for long periods of time; must be able to stand, bend, squat, climb, kneel, and twist routinely
- Constant use of the computer and keyboard
- Must be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequently
- Previous receptionist, clerical and/or secretarial experience preferred
Company Overview
Company H1B Sponsorship