Note: The job is a remote job and is open to candidates in USA. Russell Tobin is recruiting for an unnamed client for a customer service role. The representative handles incoming service calls and supports cash management products, online services, and general account or financial inquiries while meeting performance metrics.
Responsibilities
- Addressing incoming phone calls with a high degree of accuracy and efficiency
- Providing support on cash management products, online services, and general financial inquiries
- Contributing to a fast-paced, team-oriented environment
- Multi-tasking and adjusting quickly to changes in a busy financial service center
Skills
- Highly professional, career-driven, and committed to delivering world-class service
- Excellent communication skills and ability to work effectively in a team environment
- Strong aptitude for multitasking and adjusting to fast-paced environments
- We prefer candidates with either a Bachelors Degree
- Preference for a College Degree or Previous Contact Center Experience
Benefits
- Eligible employees receive comprehensive healthcare coverage (medical, dental, and vision plans).
- Eligible employees receive supplemental coverage (accident insurance, critical illness insurance and hospital indemnity).
- Eligible employees receive a 401(k)-retirement savings plan.
- Eligible employees receive life & disability insurance.
- Eligible employees receive an employee assistance program.
- Eligible employees receive identity theft protection.
- Eligible employees receive legal support.
- Eligible employees receive auto and home insurance.
- Eligible employees receive pet insurance.
- Eligible employees receive employee discounts with some preferred vendors.
- All classes and training sessions are held remotely for 4-5 weeks at the start.
- After 6 months of service, a hybrid schedule of 3 days in-office and 2 days from home.
- Opportunities for career advancement.
- Dynamic and collaborative work environment.
Company Overview