Note: The job is a remote job and is open to candidates in USA. Sub-Zero Group, Inc. is a leading manufacturer of luxury kitchen appliances, known for their commitment to innovation and excellence. They are seeking a Customer Service Representative who will provide professional and timely support to customers and partners, addressing inquiries and resolving issues related to their luxury appliance brands.
Responsibilities
- As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners
- Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers
- Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern
- Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products
- Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company
Skills
- High school diploma or GED a must
- Minimum of one (1) year of customer service experience required
- Intermediate problem solving and negotiation skills
- Exceptional customer service skills with a polished and professional style and delivery
- Must be located within 100 miles of Madison, WI and able to attend on-site trainings during the first 3 months
- Bachelor's degree or other advanced education a plus but is not required
- Product support experience preferred
- Minimum 100 MB download speed required; over 100 MB preferred
Benefits
- Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self-led, and hands-on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role.
- Training is onsite in Madison, WI for 3 months, Monday - Friday.
- Computer including monitors, desktop terminal, cables and phone equipment will be supplied by Sub-Zero.
Company Overview