Note: The job is a remote job and is open to candidates in USA. Principle Choice Solutions (PCS) is dedicated to supporting Veterans through a remote customer service role. As an Inbound Call Center Representative, you will assist Veterans and healthcare providers by answering questions and providing information, ensuring a positive experience with each interaction.
Responsibilities
- Answering incoming calls in a professional and friendly manner
- Assisting Veterans and providers with questions regarding services and support programs
- Researching information and helping callers find solutions
- Documenting call details accurately within multiple systems
- Providing exceptional customer experience on every interaction
- Building positive relationships through empathy, patience, and problem-solving
- Meeting quality and performance expectations while maintaining accuracy
- Collaborating with teammates and leadership to continuously improve service delivery
Skills
- U.S. Citizenship (work sponsorship not available)
- Two forms of valid identification (one must be a REAL ID-compliant or U.S. Passport)
- Ability to obtain and maintain a VA government background investigation
- Excellent customer service and communication skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Ability to ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. This may require staying beyond your scheduled shift when assigned to closing coverage and may result in overtime
- 1+ year of call center experience
- Customer service experience
- Experience in healthcare, insurance, government services, or related support environments
- Experience handling a high volume of inbound calls
Benefits
- 100% Remote | Paid Training | Equipment Provided | Full-Time Benefits
- Paid training and ongoing support
- Full-time employment with a set schedule
- Opportunities for career growth and advancement
- Supportive team environment
- Medical, dental, and vision coverage
- Paid time off, paid sick time, and 11 paid holidays
- 401(k) with employer matching
- Tuition assistance and employee support programs
- Company-provided equipment
- Paid training and all required equipment will be provided.
- Security and privacy training will also be provided to protect the confidentiality, integrity, and availability of PCS associates and customer information.
- Supportive team environment
Company Overview