Note: The job is a remote job and is open to candidates in USA. Graybar is seeking a Customer Service Representative - Lighting to serve as a key customer contact and liaison. The role focuses on customer support, order processing, sales of goods and services, product selection assistance, and coordination of pricing, billing, credit, and claims requests.
Responsibilities
- Ensure every customer experience is top notch in quality
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
Skills
- Strong communication skills
- A passion for customer service
- Ability to handle a variety of customer situations with enthusiasm and tact
- High School education
- 2+ years experience preferred
- 2 year or 4 year degree preferred
Benefits
- Employee stock ownership plan
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
- Life Insurance coverage for you and options for your family.
- Flexible Spending Accounts.
- Disability Benefits at no cost to you.
- Profit Sharing Plans.
- 401(k) Savings Plan with company match to help secure your future.
- Paid Vacation & Sick Days.
- Paid Holidays.
- Paid Wellness Day.
- Community Time Off.
- Predictable Work Schedules: no weekends or nights for most roles.
- Employee Recognition Program.
- Educational Reimbursement.
- Career Development Programs.
Company Overview