Note: The job is a remote job and is open to candidates in USA. Coastal Pacific Food Distributors is hiring a Customer Service Representative based in Japan to serve as the link between its operations and customers. The role supports U.S. military and other authorized customers, oversees warehouse operations, and coordinates order fulfillment, inventory, transportation, and compliance activities.
Responsibilities
- Provide responsive, professional customer service to U.S. military installations, Navy ships, and other authorized customers
- Oversee daily operations at the Yokohama warehouse facilities, ensuring efficient receiving, storage, inventory control, and distribution activities
- Coordinate preparations for annual warehouse sanitation audits and ensure compliance with food safety, sanitation, and food defense requirements
- Address customer concerns, resolve operational issues, and coordinate corrective actions with appropriate personnel and service providers
- Maintain effective working relationships with Navy ship and shore-based customers, the DLA Troop Support Contracting Officer's Representative (COR), and CPFD service providers
- Coordinate with CPFD personnel across all service areas to ensure timely and accurate fulfillment of customer requirements
- Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutions for items not in stock (NIS), and process customer-requested changes to order quantities and delivery dates
- Verify product availability, coordinate special deliveries, and relabel products approved for shelf-life extensions in accordance with established procedures
- Track inbound containers, coordinate receiving activities, and recommend inter-warehouse transfers to maintain inventory availability and support replenishment requirements
- Support receiving, inspection, inventory accountability, loading, unloading, material handling, and product documentation to ensure accurate and efficient warehouse operations
- Review, prepare, and maintain shipping and receiving documentation, including bills of lading, packing slips, manifests, shipping labels, delivery tickets, and inventory records
- Assist with inventory reconciliation, stock verification, and the identification and resolution of inventory discrepancies
- Coordinate transportation and delivery activities, including performing delivery-driver duties in support of GSA and Prime Vendor customer operations, as required
- Provide operational oversight of General Services Administration (GSA) activities throughout Japan
- Perform other related duties as assigned to support CPFD operational and customer service requirements
- Other duties as assigned
Skills
- Position requires High school education or equivalent work experience
- Position requires at least five years of foodservice or US Military experience
- Working knowledge of Microsoft applications to include Word, Excel (formulas), Outlook and other standard programs
- Demonstrate the ability to communicate effectively, both verbally and in writing, with internal and external customers and vendors
- Strong and dependable team player with a professional attitude
- Excellent attention to detail, time management, organizational, and multitasking skills
- Must possess a valid driver's license and be eligible to obtain a SOFA driver's license forklift license in Japan
- Some college education with proficiency in written communications and basic mathematics
- Logistics or sales, Food Defense/Sanitation Audits, GSA operations and quality control experience are a plus
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