Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is seeking full-time Customer Service Representatives to join its insurance call center team. The role involves answering inbound member calls, resolving insurance and membership questions, recommending products and services, navigating multiple systems, and participating in ongoing coaching and development in a remote environment.
Responsibilities
- Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Skills
- Must reside within the State of Ohio
- Dedicated, quiet workspace without interruptions
- You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 50-100 mbps download and 10 mbps upload
- Demonstrated ability to uphold productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during standard business hours and flexibility for possible shift adjustments
- Prior customer service experience
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- A flexible, “can-do” mindset and willingness to adapt to change
- High school diploma or GED
- Must reside within the State of Ohio
- Recent call center experience
- Spanish fluency is a plus!
Benefits
- Bilingual fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
- 100% virtual training program lasting approximately 4 months
- When a Saturday shift is scheduled, a weekday off will be provided
- One weekday off will be provided each week after training
- Growth & Advancement Opportunities
- A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company Overview