Note: The job is a remote job and is open to candidates in USA. Cornerstone Building Brands manufactures exterior building products, including metal roofing, wall systems, and pre-engineered building systems. The Customer Service Representative I facilitates accurate quotations, purchase orders, and work orders while providing professional customer support, coordinating deliveries, managing claims and account reconciliation, and assisting with sales.
Responsibilities
- Data entry and accuracy being measured for orders into Oracle
- Scheduling/delivery coordinating for multiple plant sites
- Product knowledge, answering questions for customer support
- Responsible for claims & account reconciliation and transactions
- Responsible for timely communication back to appropriate function
- Accepting inbound calls to assist with basic customer needs
- Liaison for manufacturing and customer
- Learning designated commercial/industrial product line
- Quoting to assist Outside Sales
Skills
- Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
- Must have ability to multi-task, with high level of organization skills
- Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
- Ability to make proactive decisions based on customer needs
- Proficient in the use of Microsoft Outlook, Word, Excel
- Project management and negotiation skills
- Strong oral and written communication skills are required
- Ability to read building drawings
- Minimum 2-year post-secondary education required
- Bachelor's degree is preferred
- 2+ years of construction products sales experience plus, but not required
- Bilingual is a plus but not required
- Previous roofing experience is a plus
Benefits
- Full-time team members receive medical, dental and vision benefits starting day 1.
- PTO
- Paid holidays
- FSA
- Life insurance
- LTD
- STD
- 401k
- EAP
- Discount programs
- Tuition reimbursement
- Training
- Professional development
Company Overview