Note: The job is a remote job and is open to candidates in USA. Employee Benefits Corporation is a trusted national third-party administrator hiring for a Customer Service Representative I. The role involves interacting with customers to address inquiries and resolve concerns regarding the company's products and services.
Responsibilities
- Manage a high volume of calls in a timely and effective manner
- Address customer inquiries in a positive, professional manner
- Establish rapport and trust with all customers, ensuring a high quality and meaningful experience is delivered with every interaction
- Communicate clearly and accurately with customers both verbally and in writing
- Obtain information from multiple systems and relay to customers in a seamless manner
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Maintain and proactively manage CRM database, documenting each customer interaction and action in a timely manner
- Respond to inquiries and tasks from other departments
Skills
- High School diploma or equivalent
- 2 years customer service experience
- Ability to remain calm when dealing with challenging customers
- Excellent listening, verbal and written communication skills
- Strong attention to detail
- Ability to articulate relevant information in an organized and concise manner
- Demonstrated experience de-escalating customer issues
- Enthusiasm for working in a fast-paced, structured environment
- Strong ability to multi-task
- Strong critical thinking skills to help manage difficult situations
- Computer proficiency in Windows-based applications along with a demonstrated ability to learn new software programs
- Basic working knowledge of Microsoft Word and Outlook
- Associate degree in Business or related field
- Previous experience in a high volume call center
- Demonstrated ability to guide customers through troubleshooting and navigating various company systems and the mobile application
- Experience providing customer service for a variety of products in the financial services or healthcare industry
Benefits
- You can work from our Middleton, WI office, from your home office anywhere in Wisconsin, or a mix of both (hybrid) depending on what works best.
- Comprehensive benefits, including employee ownership
- Continuous learning and career development to help you grow as we invest in future-ready solutions and seamless user experiences
- Flexible work options designed to support a healthy work-life balance
Company Overview