Note: The job is a remote job and is open to candidates in USA. The Cigna Group provides health, pharmacy, care, and benefit solutions through its Evernorth Health Services division. The Customer Service Representative will support patients and members by handling high-volume inbound calls, coordinating medication shipments, providing order updates, assisting with payment or co-pay needs, and resolving customer concerns.
Responsibilities
- Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care
- Coordinate and schedule medication shipments to ensure timely delivery
- Provide updates on order status and answer questions clearly and accurately
- Support payment collection or co-pay assistance when applicable
- Transfer calls to appropriate departments when specialized support is needed
- Use sound judgment to resolve customer concerns and de-escalate challenging situations
- Maintain accuracy and efficiency while meeting performance and quality expectations
- Adapt to changing processes, systems, and patient needs in a fast-paced environment
Skills
- High School Diploma or Equivalent
- At least 6 months of customer service experience
- At least 6 months of call center experience
- Strong verbal communication skills and ability to explain information clearly
- Demonstrated ability to work in a fast-paced, high-volume call environment
- Reliable internet access and a distraction-free home workspace
- Ability to attend and complete full training without absences
- Experience in healthcare, pharmacy, or benefits-related roles
Benefits
- Comprehensive benefits package designed to support health, financial security, and work-life balance.
- Opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization.
- Fully remote position.
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