Note: The job is a remote job and is open to candidates in USA. Accredo Specialty Pharmacy supports patients with rare and complex conditions through specialty pharmacy services. The Customer Service Representative serves as a primary point of contact for patients and members, managing inbound calls, coordinating medication deliveries, answering questions, collecting payments when applicable, and resolving concerns with professionalism and empathy.
Responsibilities
- Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care
- Coordinate and schedule medication shipments to ensure timely delivery
- Provide updates on order status and answer questions clearly and accurately
- Support payment collection or co-pay assistance when applicable
- Transfer calls to appropriate departments when specialized support is needed
- Use sound judgment to resolve customer concerns and de-escalate challenging situations
- Maintain accuracy and efficiency while meeting performance and quality expectations
- Adapt to changing processes, systems, and patient needs in a fast-paced environment
Skills
- High School Diploma or Equivalent
- At least 6 months of customer service experience
- At least 6 months of call center experience
- Strong verbal communication skills and ability to explain information clearly
- Demonstrated ability to work in a fast-paced, high-volume call environment
- Reliable internet access and a distraction-free home workspace
- Ability to attend and complete full training without absences
- Experience in healthcare, pharmacy, or benefits-related roles
Benefits
- Fully remote position
- Access to a comprehensive benefits package designed to support health, financial security, and work-life balance
- Opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization
Company Overview
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