Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is seeking a Customer Service Representative to support patients with rare and complex conditions through Accredo. The role handles high-volume inbound calls, coordinates medication shipments, provides order information, supports payment or co-pay assistance, and resolves customer concerns.
Responsibilities
- Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care
- Coordinate and schedule medication shipments to ensure timely delivery
- Provide updates on order status and answer questions clearly and accurately
- Support payment collection or co-pay assistance when applicable
- Transfer calls to appropriate departments when specialized support is needed
- Use sound judgment to resolve customer concerns and de-escalate challenging situations
- Maintain accuracy and efficiency while meeting performance and quality expectations
- Adapt to changing processes, systems, and patient needs in a fast-paced environment
Skills
- High School Diploma or Equivalent
- At least 6 months of customer service experience
- At least 6 months of call center experience
- Strong verbal communication skills and ability to explain information clearly
- Demonstrated ability to work in a fast-paced, high-volume call environment
- Reliable internet access and a distraction-free home workspace
- Ability to attend and complete full training without absences
- Candidates must reside within 50 miles of one of the following locations: Memphis, TN; Tempe, AZ; Warrendale, PA; or Whitestown, IN
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
- This role requires strong communication skills, attention to detail, and the ability to navigate sensitive conversations with empathy
- Candidates must have reliable internet, a distraction-free workspace, and the ability to work independently without dependent care responsibilities during scheduled work hours
- Required 12-week training period with no absences
- Training schedule: Monday through Friday, 8:00 AM to 4:30 PM CST
- After training: Monday through Friday, 10:00 AM to 7:00 PM CST
- Experience in healthcare, pharmacy, or benefits-related roles
Benefits
- Fully remote position
- Comprehensive benefits package designed to support health, financial security, and work-life balance
- Opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization
Company Overview
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