Note: The job is a remote job and is open to candidates in USA. IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. The Customer Service Representative will help merchants navigate the Payment Card Industry compliance process by providing knowledgeable support across various communication channels.
Responsibilities
- Guide merchants through the PCI Self-Assessment Questionnaire (SAQ) process
- Respond to customer inquiries via phone, email, and chat in English and
- Identify customer needs, troubleshoot issues, and provide clear guidance and solutions
- Accurately document customer interactions and maintain merchant records
- Follow up on open cases to ensure timely resolution
- Handle customer concerns with professionalism, empathy, and respect
- Collaborate with teammates to deliver a consistently high-quality customer experience
Skills
- Professional fluency in English(spoken and written)
- Strong communication and customer service skills
- Comfortable working with computers, web applications, email, chat, and phone systems
- Ability to multitask while maintaining accuracy and attention to detail
- Strong problem-solving skills and a customer-first mindset
- Ability to work independently and as part of a collaborative team
- Typing speed of at least 35 words per minute
- Ability to pass a background check as part of the hiring process
- Reliable high-speed wired (Ethernet) internet connection for remote work
- Quiet, distraction-free home workspace
- Ability to work at a computer and communicate by phone for extended periods during the workday
- This position is not eligible for employment sponsorship
- Previous customer service or contact center experience
- Familiarity with basic networking concepts or technical troubleshooting
- Experience supporting customers in a SaaS or technology environment
Benefits
- Location: Dallas, Texas (Remote)
- Schedule: Full-time hourly, Monday through Friday
Company Overview