Note: The job is a remote job and is open to candidates in USA. Rillet is an AI-native ERP company that serves accounting and finance teams, helping them achieve speed, accuracy, and insight in their operations. The Accounting Success Manager will build and maintain customer relationships, deliver AI-driven accounting solutions, and ensure platform adoption while collaborating with various teams to enhance customer experience.
Responsibilities
- Own customer relationships and outcomes: Build deep relationships across your customer portfolio, run success plans, and hold recurring meetings to maximize value attainment of Rillet
- Deliver unique AI-driven accounting solutions: Translate complex accounting challenges into automated workflows powered by Rillet’s AI platform
- Apply accounting expertise: Bridge the gap between technical product capabilities and customer accounting needs, ensuring solutions meet real-world requirements
- Drive platform adoption and expansion: Lead trainings to ensure customers are continuously enabled on the platform, advise on process optimization and month-end close efficiency
- Cross-functional collaboration: Provide front-line customer feedback to founders and Product in close to real-time, triage support issues with Engineering, and ensure smooth account handoff with Implementation
- Become a Product Expert: Develop deep product expertise in Rillet’s AI-native platform, staying up-to-date on the latest features and functionality
- Represent Rillet: You’ll be the face of the company and will apply high customer empathy and structured problem-solving to ensure every customer interaction is delightful
Skills
- 2+ years of hands-on accounting experience (public audit/assurance or industry GL/Close, Revenue, AP, or Consolidations)
- Solid understanding of US GAAP and the end-to-end close process
- Proven ability to translate accounting requirements into system configurations and automated workflows
- Experience with ERPs (e.g., NetSuite, Intacct) and comfort picking up new finance tools
- Bias to action, ownership mindset, and high attention to detail in a fast-moving environment
- CPA (active or inactive); prior client-facing/consulting or implementation experience (not required)
Benefits
- Medical and dental coverage, including up to 100% of employee premiums and 90% of dependent premiums
- A 401(k)
- Flexible PTO
- Nine company-wide holidays
- Paid parental leave for eligible employees
- We’re hybrid-first
- Our offices are stocked with snacks, we regularly provide lunch and dinner, and we make time to connect as a team
Company Overview