Note: The job is a remote job and is open to candidates in USA. Careerswift is looking for a Customer Service Representative to join their fully remote team and support customers across their food service operations. In this role, you will be a key point of contact for customers, helping with questions, orders, service issues, and general inquiries while ensuring a professional and positive experience.
Responsibilities
- Respond to customer inquiries by phone, email, chat, and other available channels
- Assist with questions related to orders, services, locations, payments, and general inquiries
- Resolve customer concerns professionally and efficiently whenever possible
- Investigate issues and coordinate with internal teams and location staff when needed
- Escalate complex or sensitive cases with clear and accurate notes
- Maintain accurate customer and service records
- Follow established customer service procedures and company standards
- Handle multiple customer requests while maintaining service quality
- Identify recurring issues and share customer feedback with the appropriate teams
- Participate in team meetings, training, and coaching sessions
- Maintain a professional and customer-focused approach in every interaction
Skills
- 1+ year of experience in customer service, hospitality, retail, food service, or another customer-facing role
- Strong verbal and written communication skills
- Friendly, professional, and customer-focused attitude
- Strong problem-solving and organizational skills
- Ability to remain calm and professional when handling challenging customer situations
- Comfortable using computers and learning new software and systems
- Ability to work independently and manage priorities in a remote environment
- Reliable internet connection and a suitable workspace for remote work
- Availability to work the assigned schedule
- Authorization to work in the United States
- Previous call center or contact center experience
- Experience in food service, hospitality, or quick-service restaurant operations
- Experience with CRM or customer support/ticketing platforms
- Experience handling order or payment-related inquiries
- Bilingual English/Spanish
Company Overview