Note: The job is a remote job and is open to candidates in USA. OCBridge is seeking a Customer Service Representative to serve as the first point of contact for customers. The role focuses on providing professional, friendly support, answering product and order-related questions, documenting interactions, and resolving or escalating customer issues.
Responsibilities
- Handle inbound customer inquiries via phone and live chat in a timely and professional manner
- Support customers with questions related to orders, delivery status, and product information
- Help customers with basic product usage, setup, and accessory questions
- Accurately log customer interactions and follow through on open issues, resolving them directly or escalating to the right team
- Represent our brand with friendliness and consistency across every customer touchpoint
Skills
- Customer-first mindset with a strong sense of ownership and follow-through
- Reliable, organized, and able to manage multiple customer interactions effectively
- Structured thinker with sharp attention to detail
- Genuine curiosity about how products work; comfortable asking questions and figuring things out
- Excellent English communication skills (written and verbal)
- Mandarin Chinese proficiency is a plus
Company Overview