Note: The job is a remote job and is open to candidates in USA. Filterbuy is a leader in the air quality and manufacturing world, seeking a Customer Service Representative to engage with customers and address inquiries. The role involves maintaining expert knowledge about company products and services while ensuring customer satisfaction and processing sales and returns.
Responsibilities
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products and services
- Following up with clients or customers to check that they are still satisfied with any purchase
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client or customer’s questions
- Escalating queries and concerts
- Troubleshooting common issues with product or service
- Working with a team of CSR’s and other departments to find appropriate solutions
- In this role you will be processing both new sales and returns
Skills
- Minimum of 3 years high volume call center experience
- Interpersonal and customer service skills
- Analytical and problem solving skills
- Multitasking and organizational skills
- Ability to answer high volume calls and emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time management skills
- Ability to find a positive in any situation
Company Overview