Note: The job is a remote job and is open to candidates in USA. DIRECTV is a leading telecommunications company that focuses on delivering entertainment services. The Customer Service Representative role involves supporting customers by addressing their inquiries and resolving issues while promoting the company's products and services.
Responsibilities
- Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
- Utilize various systems and tools to assist customers
- Use sales expertise to make recommendations according to customer’s needs
- Utilize operational systems to process purchases of all products and services
- Use solid problem-solving skills to identify and solution customer’s technical issues
- Demonstrate strong verbal and written communication skills
- Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
Skills
- 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
- Good listening skills and the ability to effectively communicate under pressure
- Extensive knowledge of our products and services
- Being self-motivated and comfortable working in a fast-paced environment
- Demonstrate strong verbal and written communication skills
- Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST)
- Some holiday coverage and occasional overtime may be required
Benefits
- Bonus (if applicable)
- Benefits
- FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
- FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
- 25% off AT&T Cell Phone Service
- Paid time off
- Health benefits
Company Overview
Company H1B Sponsorship