Note: The job is a remote job and is open to candidates in USA. Cencora, Inc. is seeking a Customer Service Representative to support internal sales teams, customers, and vendor partners. This role involves managing return and recall requests while ensuring a positive customer experience in a fast-paced environment.
Responsibilities
- Review and process return authorization (RA) requests, including recalls and exception cases
- Manage end-to-end returns for standard, special order, and direct ship products
- Generate and distribute return shipping labels for approved returns
- Coordinate with vendors and manufacturers for return approvals as needed
- Serve as a primary contact for return-related customer and sales inquiries
- Ensure compliance with policies, procedures, and service level targets
Skills
- Experience in customer service and problem-solving
- Clear written and verbal communication skills
- Ability to perform in a high volume environment
- Experience in the animal health/veterinary industry
- Proficient in Microsoft Outlook
- Experience with the IBM AS400, IBS XT client, and Salesforce
Company Overview
Company H1B Sponsorship