Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is dedicated to improving health care services through innovative technology and expertise. They are seeking a Customer Service Representative to provide expertise and support to callers, addressing inquiries and ensuring a high-quality experience. The role involves direct phone interaction and requires independent work while adhering to department standards.
Responsibilities
- Answers inbound phone calls while providing a high-quality patient/caller experience
- Reviewing patient liability questions and concerns
- Schedules, reschedules and cancels appointments
- Performs referral coordination including completing Open Referrals and/or referral tracking queue
- Works all assigned work timely according to department standards and documents all actions in the system
- Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases
- Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers
- Communicates effectively and in a professional manner
- Processes all work-related responsibilities in an efficient, timely and accurate manner
- Other duties as assigned
Skills
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of experience in a call center or high volume call environment, handling customer service inquiries related to healthcare
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Flexibility to work any 8-hour shifts between the hours of 8:00 AM - 5:30 PM PST. This may not necessarily be within your time zone in which you reside as it is based upon client need and the time zone in which the client operates
- Experience using EPIC
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
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