Note: The job is a remote job and is open to candidates in USA. Alchemy Plumbing is a rapidly growing company that focuses on providing exceptional plumbing services. They are seeking a Night Owl Pro to manage after-hours calls, ensuring that customer needs are met with professionalism and efficiency.
Responsibilities
- Answer 5–10 calls per night (avg. call = 16 min)
- Book jobs, dispatch techs, update systems without missing a beat
- Keep the chaos contained with empathy, confidence, and precision
- Be our company’s voice after dark—polished, professional, problem-solving
Skills
- 2+ years of customer service or dispatch experience
- Strong typing, calm voice, sharp brain—even at 2 a.m
- Willingness to learn our systems and elevate the customer experience
- A sense of humor and self-awareness (you'll need both at 3 a.m.)
Benefits
- Full training, serious autonomy, and long-term growth potential
- Access to Alkmy Sipping Syrup Slurpees (yes, really)
- Inclusion in Friday parking-lot breakfast burrito squad
- A team that *actually* has your back
Company Overview