Note: The job is a remote job and is open to candidates in USA. ibex is a company that values customer service and is seeking motivated individuals to join their team as Customer Service Representatives. In this role, you will provide support to customers by answering billing questions, managing utility services, and troubleshooting concerns, all while creating a positive experience for customers.
Responsibilities
- Billing questions and payment support
- Starting or stopping utility services
- Account updates and service requests
- Troubleshooting customer concerns
- Providing clear, professional, and empathetic support
- Navigating multiple systems and tools to find solutions quickly
Skills
- Strong communication and customer service skills
- Ability to stay calm and professional during challenging conversations
- Comfort navigating multiple computer systems and applications
- Critical thinking and problem-solving skills
- Basic math skills for billing, balances, and payment related questions
- Experience using basic Excel functions, including search tools and filters
- Strong attention to detail
- Ability to multitask and stay organized in a fast-paced environment
- A team-oriented mindset and strong work ethic
- 18+ years of age with a High School diploma or equivalent
- Private, distraction free workspace (not a shared/common area of the home)
- Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
- Must remain on camera during working hours
Benefits
- Supportive leadership and collaborative teams
- Coaching, recognition programs, and real career growth opportunities
- Positive, performance driven culture
- Work from home
- Paid training
- 401k, Health, dental, and vision benefits
- PTO, referral bonuses and employee discounts
- Free cell phone for all employees!
- Childcare assistance programs
Company Overview