Note: The job is a remote job and is open to candidates in USA. The Planet Group is seeking a Customer Service Representative to support customers remotely. The role involves responding to communications, coordinating the timely completion of service issues and repairs, and escalating unresolved matters when necessary.
Responsibilities
- Respond accurately, promptly, and effectively to all forms of communication, including phone calls, e-mails, & Service Channel portal
- Ensure all service issues and repairs are completed in a timely manner and escalating difficult calls to next Authority level when issues/repairs are not being addressed within certain timelines
Skills
- 2 or more years of customer service experience
- Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint)
- Outstanding communication skills and phone call etiquette
Benefits
- Remote role
Company Overview