Note: The job is a remote job and is open to candidates in USA. E-State Real Estate Media helps real estate agents generate buyers and sellers through Facebook and Instagram advertising. The Client Success Manager / Junior Paid Media Strategist will onboard and support clients, coordinate campaign launches, monitor basic advertising and lead-flow performance, and help improve client retention and success processes.
Responsibilities
- Help new clients complete onboarding
- Collect Facebook, Instagram, CRM, calendar, and business information
- Help clients understand how our ad system works
- Coordinate scripts, filming, editing, and approvals
- Help launch campaigns within seven days
- Check that funnels, forms, calendars, and CRM systems work correctly
- Review basic Meta ad numbers
- Help find problems with ads, forms, or lead flow
- Send clients clear updates about what is happening
- Run client calls through Google Meet
- Help clients follow up with their leads
- Watch for clients who are confused, stuck, or at risk of leaving
- Work with our VAs, editors, and founders to solve problems
- Keep account notes, tasks, and deadlines updated
- Help improve our client success process and SOPs
- Support client retention and earn bonuses when clients stay
- Launch clients on time
- Reduce missed tasks and errors
- Help clients understand their campaigns
- Improve client communication
- Catch problems early
- Protect client retention
- Reduce the number of onboarding and support tasks handled by the founders
- Build a client success process that can support a growing company
Skills
- You do not need to be an expert on day one. But you must understand the basics of:
- • Facebook and Instagram advertising
- • Meta Ads Manager
- • Funnels and landing pages
- • Qualification forms
- • CRM systems
- • Lead follow-up
- • High-ticket sales
- • Client success
- • Basic marketing numbers such as CPM, CTR, CPC, CPL, and conversion rate
- • Smart and able to figure things out
- • Organized and good at managing many tasks
- • Calm when problems happen
- • Clear and kind when speaking with clients
- • Good at reading people
- • Comfortable giving honest feedback
- • Fast to respond
- • Willing to work hard
- • Coachable and open to feedback
- • Able to work without someone checking on you every minute
- • Comfortable taking ownership when something goes wrong
- • Full-time
- • Remote
- • United States
- • Monday through Friday
- • Some weekend work may be needed
- • Must be comfortable working with clients during their available hours
- • GoHighLevel
- • Meta Ads Manager
- • Zapier
- • Claude
- • Slack
- • Google Meet
- • Google Sheets
- • CRM and calendar tools
- • Worked at a marketing or advertising agency
- • Managed clients for an online business
- • Worked with coaches, consultants, or service companies
- • Worked with real estate agents, teams, or brokerages
- • Helped manage Facebook ads
- • Worked with funnels, CRM systems, or lead generation
- • Experience in client onboarding or account management
Benefits
- Performance bonuses based on client retention and results
- Growth opportunities inside the company
- Possible promotion after six months
- Remote
Company Overview