Note: The job is a remote job and is open to candidates in USA. The company is seeking a Customer Service Representative to support dental insurance customers with best-in-class service. The role responds to inquiries about dental coverage, claims, benefits, policy provisions, and procedures while processing transactions and navigating multiple electronic systems remotely.
Responsibilities
- Work from a home office
- Respond to dental customer requests via telephone or email
- Research requests regarding various product aspects, policy provisions, claim status, and basic procedures
- Efficiently process transactions and refer requests for other policy modifications
- Enhance and strengthen the relationship between the customer and the company using effective communication skills
- Access and navigate multiple electronic systems to provide a complete response to inquiries
- Perform responsibilities in a consistent, professional manner while exercising strong verbal and interpersonal skills
Skills
- New hires must reside in the state of California
- High School Diploma or GED equivalent
- Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload); WiFi not compatible
- Minimum 1 year of experience in a remote Call Center Customer Service role
- Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) while conversing with a customer
- 2 years Call Center or Customer Service Representative experience
- Strong computer/keyboard skills (ability to type efficiently)
- Experience in handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills
- Experience with Salesforce is a plus
Benefits
- Remote work
- Work from a home office
Company Overview
Company H1B Sponsorship