Note: The job is a remote job and is open to candidates in USA. Pride Health is hiring a Customer Service Representative for a fully remote opportunity supporting patients and community members. The role provides telephone-based assistance with scheduling healthcare appointments, accurately entering patient information, using EPIC software, following established workflows, and delivering patient-focused customer service.
Responsibilities
- Provide professional telephone-based customer service to patients and community members
- Schedule medical appointments accurately using EPIC
- Follow established workflow tools and processes
- Enter and maintain patient information with a high level of accuracy
- Meet assigned work schedules, attendance, and performance expectations
- Collaborate with team members to support a positive and patient-focused work environment
Skills
- Minimum 1 year of customer service experience
- Strong attention to detail and data-entry accuracy
- Ability to consistently follow workflows, instructions, and schedules
- Friendly, compassionate, and patient-focused communication style
- Preferably in a healthcare setting
- Minimum 1 year of experience scheduling medical appointments
- Bilingual Spanish skills strongly preferred
Benefits
- 100% Remote opportunity
- For workers in the United States, eligible employees are offered comprehensive healthcare coverage, including medical, dental, and vision plans
- Supplemental coverage, including accident insurance, critical illness insurance, and hospital indemnity
- 401(k) retirement savings
- Life and disability insurance
- Employee assistance program
- Legal support
- Pet insurance
- Employee discounts with preferred vendors
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