Note: The job is a remote job and is open to candidates in USA. Collomix North America is a premium manufacturer of professional mixing solutions for construction, tiling, flooring, and coatings industries. The Customer Service Representative will serve as the first point of contact for customers, manage orders and account transactions, coordinate resolutions across internal and external teams, and help improve customer service processes.
Responsibilities
- Be the trusted first point of contact for our customers, providing professional support via phone, email, and other communication channels
- Own the customer experience from inquiry to resolution: identify issues, coordinate solutions, and ensure every request reaches a successful outcome
- Manage customer orders, returns, credits, exchanges, and account updates with accuracy and efficiency
- Keep customer and order information organized and up to date using QuickBooks, EDI systems, and other company platforms
- Monitor and process EDI transactions, ensuring smooth order flow and proactively resolving discrepancies
- Prepare invoices, assist with payment processing, and provide support for account-related inquiries
- Maintain accurate customer records and documentation to support operational excellence
- Provide customers with clear and timely information regarding products, pricing, shipments, and order status
- Act as the connection between customers, sales, warehouse, accounting, and operations teams to ensure seamless service and communication
- Partner closely with our headquarters in Germany and North American distributors to ensure a smooth flow of information from order placement through delivery
- Identify opportunities to improve processes and contribute ideas that help us deliver an even better customer experience
Skills
- Strong communication skills with confidence in customer interactions via phone, email, and virtual meetings
- Proficiency in Microsoft Office, particularly Outlook, Excel, Word, and Teams
- Working knowledge of QuickBooks, including customer account management, invoicing, and payment processing
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
- A proactive, team-oriented mindset and a commitment to delivering outstanding customer service
- Applicants must be legally authorized to work in the United States
- Previous customer service experience in an office, manufacturing, distribution, or similar environment is preferred
- Experience with EDI systems and electronic order processing is highly valued
- Familiarity with CRM or ERP platforms is a plus
Benefits
- Work in an international environment.
- Room for advancement.
- Entrepreneurial environment with exposure to many business functions and tasks, creating a rich learning environment.
- Opportunity to quickly contribute and have your ideas and voice heard.
Company Overview