Note: The job is a remote job and is open to candidates in USA. Williams-Sonoma, Inc. is seeking seasonal full-time Customer Service Representatives for remote work. The role provides phone-based customer support, resolves inquiries and escalations, processes approved adjustments and returns, protects customer information, and collaborates with colleagues to improve service and customer experience.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone
- Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions
- Handle escalations with professionalism, ensuring a smooth resolution process
- Apply critical thinking to troubleshoot issues and offer appropriate solutions
- Approve adjustments, returns, or other resolutions within established guidelines
- Follow up with customers to ensure complete satisfaction and issue solutions
- Uphold company values by providing honest, ethical, and transparent support
- Maintain confidentiality of customer data and company policies
- Stay informed about product updates, policies, and procedures to provide accurate information
- Work closely with team members and leadership to improve service processes
- Participate in ongoing training to enhance skills and stay ahead in customer service excellence
- Provide feedback to improve company policies and customer experience strategies
Skills
- 1+ years of customer service experience
- Strong communication skills
- Ability to de-escalate and resolve issues professionally
- Problem-solving mindset
- You think fast and adapt quickly
- Integrity and reliability
- You do the right thing, even when no one is watching
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy
- Ability to navigate multiple systems and multitask efficiently
- You must provide your own qualifying equipment and reliable internet connection
- Desktop, all-in-one computer or traditional laptop
- Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations
- Minimum 6 GB of RAM; 8 GB or more recommended
- Minimum screen resolution of 1920 × 1080
- Google Chrome
- Current antivirus protection
- Enough available storage to install required systems
- External mouse
- Keyboard
- Webcam
- Wired USB headset
- Retail, call center, or hospitality
Benefits
- Recognition based incentives and bonuses for top performers.
- Training, coaching and early conversion opportunities to build your career within our holiday season.
- Employee discounts and perks (up to 40% off most products and brands).
- Remote work from home.
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