Note: The job is a remote job and is open to candidates in USA. Filterbuy is a leading e-commerce company focused on delivering high-quality products and exceptional customer experiences. The Customer Service Representative will handle high-volume customer inquiries by phone and email, process sales and returns, troubleshoot issues, and collaborate with internal teams to resolve customer needs.
Responsibilities
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products and services
- Following up with clients or customers to check that they are still satisfied with any purchase
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client or customer’s questions
- Escalating queries and concerts
- Troubleshooting common issues with product or service
- Working with a team of CSR’s and other departments to find appropriate solutions
- In this role you will be processing both new sales and returns
Skills
- Minimum of 3 years high volume call center experience
- Interpersonal and customer service skills
- Analytical and problem solving skills
- Multitasking and organizational skills
- Ability to answer high volume calls and emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time management skills
- Ability to find a positive in any situation
Benefits
- Remote (Central Standard Time)
Company Overview