Note: The job is a remote job and is open to candidates in USA. swipejobs is hiring a Professional Customer Service Representative to support candidates and healthcare facilities throughout the new hire and onboarding process. The role involves handling high-volume inbound calls, assisting with onboarding, credentialing, portal access, and documentation, and resolving issues while providing a positive customer experience.
Responsibilities
- Handle high-volume, back-to-back inbound calls
- Provide professional, friendly customer service
- Assist candidates with their new hire and onboarding status
- Troubleshoot issues accessing the online portal
- Assist with processing and completing required documentation
- Answer questions and resolve issues efficiently
- Provide a positive experience throughout the onboarding process
- Accurately document interactions and follow established procedures
Skills
- • Professional customer service experience
- • Previous remote/work-from-home experience
- • Comfortable handling high-volume, back-to-back calls
- • Comfortable working with a headset throughout the day
- • Excellent verbal and written communication skills
- • Strong computer and multitasking skills
- • Reliable, high-speed internet
- • Dedicated private workspace with minimal distractions
- • Strong attendance and punctuality
- • Ability to commit to a consistent Monday–Friday, 40-hour schedule
- • Demonstrated employment stability and a history of long-term positions
- ✔️ Reliable high-speed internet
- ✔️ A dedicated, professional workspace
- ✔️ A quiet environment free from distractions
- ✔️ Previous experience working remotely
- ✔️ A reliable computer/work setup
- ✔️ Ability to remain available and engaged throughout your scheduled hours
- • Healthcare customer service experience
- • Experience with onboarding, credentialing, recruiting, or healthcare staffing
- • Experience working with online portals and document processing
Benefits
- Remote work
- Equipment supplied
- Flexible 8-hour schedule
- Monday–Friday schedule
Company Overview