Note: The job is a remote job and is open to candidates in USA. Sigma Systems Inc. is a staffing firm connecting professionals with career opportunities. The company is seeking a Remote Healthcare Call Center Representative to handle inbound healthcare and insurance inquiries, assist members and providers, navigate multiple systems, and deliver empathetic service while meeting call center standards.
Responsibilities
- Receive and respond to inbound calls regarding claims status, eligibility, and benefit information
- Handle inquiries from both members and healthcare providers
- Navigate multiple computer systems, including Avaya for call handling
- Deliver high-quality service while maintaining empathy and professionalism
- Adhere to call center metrics, standards, and attendance requirements
- Participate in a camera-on virtual training program; active engagement required
Skills
- * High school diploma or GED required
- * Minimum of 1 year **customer service experience**
- * Excellent **verbal communication** and **computer navigation skills**
- * Ability to work in a fast-paced, high-call-volume environment
- * Professional demeanor with a commitment to attendance and punctuality
- * Must be **comfortable working on camera** during training and calls
- * A quiet, professional home office setup is required
- **Schedule**: Must be available to work any 8-hour shift between 8:00 AM – 8:00 PM, including the standard 11:30 AM – 8:00 PM shift
- **Location**: Remote – *Local Candidates to Camp Hill, PA Only*
- **Citizenship Requirement**: Due to the governmental nature of this role, **only U.S. Citizens are eligible to apply**
- * **Healthcare or health insurance call center experience**
- * Experience using **CRM systems**
- * **Call center background** highly preferred
- * **Bilingual (Spanish/English)** candidates are strongly encouraged to apply
Benefits
- Remote work arrangement
- $250 Training Completion Bonus: For those who meet attendance and performance criteria
- $500 Retention Bonus: After successful completion of the first 6 months
- Contract-to-Hire Opportunity: Eligible for permanent hire based on performance and business needs
Company Overview