Note: The job is a remote job and is open to candidates in USA. Sigma Systems Inc. is a staffing firm connecting professionals with career opportunities. The company is seeking a Healthcare Call Center Representative to handle inbound healthcare and insurance inquiries, including claims, eligibility, and benefits. The role involves navigating multiple systems, maintaining service quality, meeting call center standards, and participating in virtual training.
Responsibilities
- Receive and respond to inbound calls regarding claims status, eligibility, and benefit information
- Handle inquiries from both members and healthcare providers
- Navigate multiple computer systems, including Avaya for call handling
- Deliver high-quality service while maintaining empathy and professionalism
- Adhere to call center metrics, standards, and attendance requirements
- Participate in a camera-on virtual training program; active engagement required
Skills
- High school diploma or GED required
- Minimum of 1 year **customer service experience**
- Excellent **verbal communication** and **computer navigation skills**
- Ability to work in a fast-paced, high-call-volume environment
- Professional demeanor with a commitment to attendance and punctuality
- Must be **comfortable working on camera** during training and calls
- A quiet, professional home office setup is required
- **Healthcare or health insurance call center experience**
- Experience using **CRM systems**
- **Call center background** highly preferred
- **Bilingual (Spanish/English)** candidates are strongly encouraged to apply
Benefits
- Remote work arrangement for local candidates to Pittsburgh, PA only
- $250 Training Completion Bonus for those who meet attendance and performance criteria
- $500 Retention Bonus after successful completion of the first 6 months
- Contract-to-Hire Opportunity: Eligible for permanent hire based on performance and business needs
Company Overview