Note: The job is a remote job and is open to candidates in USA. Revenue Group is a business process outsourcing company that supports clients and patients with healthcare billing concerns. The Customer Service Representative assists patients with billing issues, complaints, and payment plans while handling inbound calls, documenting interactions, and meeting management-defined performance metrics.
Responsibilities
- Assisting patients to resolve billing issues, handling complaints, and setting up payment plans
- Inbound calls from patients regarding bills
- Documenting customer complaints, issues, and interactions in appropriate system(s)
- Meet performance metrics provided by management team
- Performing other duties as needed and assigned by the supervisor
Skills
- High school diploma or GED
- Strong communication and de-escalation skills
- Comfortable navigating multiple systems at once
- Reliable attendance
- High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps
- Customer service/call center experience preferred
Benefits
- Remote work
- 100% Paid Training
- 401(k) matching
- Paid Time off (PTO) – Up to 10 days your first year!
- 8 Paid Holidays – Including your birthday!
- Referral Program
- Employee Assistance Program (EAP)
- Growth & Continued Training - We promote from within, many of our team leads started as CSRs
- Dental & Vision insurance
- Health insurance (including Long & Short-Term Disability)
- Life insurance (Company Paid)
Company Overview