Note: The job is a remote job and is open to candidates in USA. Hays is seeking a Customer Service Representative for a remote contract role. The position provides customer support to providers, health plan employees, employees, and clients, conducts research to ensure accurate service within CMS guidelines, and advocates for callers by explaining information and alternatives.
Responsibilities
- Providers, health plan employees, employees and clients
- Responsible to complete research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures. Outbound calls are periodically required for surveys and resolution of outstanding issues
- Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one call resolution and develop and maintain effective working relationships with internal and external customers
Benefits
- Remote work
Company Overview