Note: The job is a remote job and is open to candidates in USA. Kellton is seeking Customer Care Specialists to support customer engagement and digital assessment delivery. The role focuses on providing customer service, accurately entering data into databases, managing email correspondence and customer cases, and completing special projects related to organizational changes.
Responsibilities
- Provide Customer Service (50%)
- Complete Special Projects (15%)
- Manage other self-assigned projects that arise through digital transformation and organizational method changes
Skills
- Solid customer service experience and stellar DATA ENTRY and WRITTEN communication skills
- It is CRUCIAL the data being entered is accurate, so we will be looking for past performance/roles requiring this skill
- The selected candidates will enter into CB databases, but one is salesforce so this and Smartsheet experience needed
- Location: Remote - farthest work location preferred is CST - seeking candidates that will flex between a normal, 8-hour shift across 7a-8p EST
- • 3-5 years experience leading and navigating complex customer issues and resolving those cases
- • 3-5 years experience providing high quality support while managing assigned cases within service level agreements
- • Strong organizational and prioritization skills and the proven ability to move forward within multiple projects in concert, as a leader, independently, and as a member of the team
- • Adept problem-solving skills, including using data to inform decisions and actions
- • A proven ability to not only build and manage customer relationships but also to build strong relationships across internal teams that may have conflicting priorities
- • The ability to collaborate and provide guidance to teammates on complex cases
- • The ability to navigate a rapidly evolving landscape
- • Knowledge of Microsoft Office tools: Word, Excel, PowerPoint
- • Familiarity with accommodations and/or disabilities a plus
Benefits
- Remote work arrangement
- No benefits
Company Overview