Note: The job is a remote job and is open to candidates in USA. Gallagher is a global company that helps clients navigate complexity through insurance, brokerage, benefits, and HR consulting services. The Customer Service Representative provides telephone-based service to existing clients, responds to written and verbal inquiries, researches issues, processes documents, and delivers accurate information to resolve customer needs.
Responsibilities
- Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures
Skills
- Required: High school diploma and a minimum of 1 year of customer service experience
- Strong typing and basic computer skills
- Good verbal communication skills
- Maintains a high level of professionalism with clients and establishes a positive rapport with every caller
- Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
Benefits
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
Company Overview