Note: The job is a remote job and is open to candidates in USA. Exceptional Waste Solutions is a specialized waste consulting firm supporting general contractors with construction dumpsters, portable toilets, and LEED reporting services. The Customer Service Representative will manage client communications, orders, scheduling, service issues, records, and follow-up while coordinating with internal teams and vendors to support customer satisfaction.
Responsibilities
- Handle incoming calls, emails, and messages from clients, providing timely information about service options, order status, and scheduling for dumpsters, portable toilets, and reporting services
- Entering and updating customer orders, coordinating with internal teams and vendors, resolving service issues, and following up to ensure customer satisfaction
- Maintaining accurate records, documenting interactions in the system, and proactively communicating changes or delays to customers
- Contribute to improving the overall customer experience by identifying recurring challenges and sharing feedback with leadership
Skills
- Demonstrated skills in Customer Service and Customer Support in a service-oriented environment
- Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction
- Experience working as Customer Service Representatives or in similar customer-facing roles
- Strong verbal and written communication skills, with clear and professional phone and email etiquette
- Comfort with remote work, including reliable internet access and ability to manage time independently
- Proficiency with basic office software
- Detail-oriented and organized, able to handle multiple requests and prioritize effectively
- High school diploma or equivalent
- Prior experience in construction, logistics, or waste management is helpful but not required
- Additional education or training in customer service is a plus
Benefits
- Full-time remote role
Company Overview