Note: The job is a remote job and is open to candidates in USA. TalentBurst is an Inc 5000 company seeking enthusiastic and detail-oriented individuals for the Customer Service Rep I position. The role focuses on supporting families and ensuring an exceptional customer experience while meeting key performance indicators and adhering to protocols.
Responsibilities
- Achieve daily, weekly, and monthly goals
- Comply with assigned schedules, assignments, and productivity metrics
- Promptly, efficiently, and accurately contact existing customer or lead database
- Assure the quality, integrity, and accuracy of client information
- Master product information for accurate dissemination to customers
- Comply with standard operating procedures and instructions within a quality management system
- Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service
- Successfully resolve customer challenges
- Handle escalated customer issues as needed
- Build and maintain strong customer relationships
- Promote an open communication model and a positive teamwork environment
- Partner with Customer Service Management to assist with new-hire training, as needed
- Participate in continuous improvement projects within the department
- Participate in cross-functional improvement initiatives
Skills
- Exceptional communication and organizational skills
- Proven ability to meet and exceed KPIs and outreach protocols
- Strong attention to detail, especially in recordkeeping and compliance
- Proficiency in CRM tools and database management
- Previous experience in customer service, sales, or biotech preferred
- 2+ years of service or relevant experience preferred
Benefits
- Competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options
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