Note: The job is a remote job and is open to candidates in USA. RNA Rentokil North America hires a Customer Service Representative I to serve as a first point of contact for customers and help resolve their concerns. The role handles service scheduling, billing questions, sales appointments, and coordination with Service and Sales.
Responsibilities
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Confirm, schedule, and reschedule services for the customer
- Set sales appointments for new customers
- Answer billing questions
- Complete general clerical duties as assigned
- Work as a team with Service and Sales
- Sell the value of our services and suggest upgrades to service
- Smile while talking on the phone
Skills
- High school diploma or GED
- Have excellent listening and communication skills
- Have a pleasant phone voice and ability to clearly speak and be understood on the phone
- Demonstrate multitasking skills to enter accurate data and type while speaking with customers
- Remain calm and able to work under pressure when busy and help other team members
- Strong attention to detail and willingness to learn
- Excellent organization and time management skills
Benefits
- Hybrid work arrangement.
- Multiple avenues to grow your career.
- Training and development programs available.
- Tuition reimbursement benefits for full-time colleagues.
- Full-time colleagues are eligible to begin enrollment immediately upon hire, with benefits starting on day 1.
- Health benefits including medical, dental, vision, disability, and life insurance, plus more.
- 401(k) retirement plan with company-matching contributions.
- Vacation days and sick days.
- Company-paid holidays and floating holidays.
- A company mindset that prioritizes health, safety, and flexibility.
- Performance incentives are offered in many roles.
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