Note: The job is a remote job and is open to candidates in USA. The hiring company is confidential. The Customer Service Rep responds to dental customers’ questions about insurance products and benefit plans, researches policy and claim information, processes transactions, and helps maintain positive customer relationships.
Responsibilities
- Respond to dental customer requests via telephone or email, providing excellent service to company’s customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and company using effective communication skills, keen listening skills, and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills
Skills
- High School Diploma or GED equivalent
- 1 year of experience in a Remote Call Center Customer Service role
- Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
- 2 years of Call Center or Customer Service Representative experience is preferred
- Strong computer/keyboard skills (ability to type efficiently)
- Experience in handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills to inspire trust and accountability in an empathetic style that promotes a quality image of the company
- Previous experience with Salesforce is a plus
Benefits
- Virtual work full-time from a non-company location; must live within 50 miles of the Cary, North Carolina office, attend in-person training from December 07, 2026, through January 28, 2027, and attend a monthly in-office engagement day.
Company Overview
Company H1B Sponsorship