Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is recruiting for a confidential client. The Customer Service Rep responds to dental insurance customers’ questions, researches policy and claim information, processes transactions, and provides empathetic customer support.
Responsibilities
- Respond to dental customer requests via telephone or email, providing excellent service to company’s customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and company using effective communication skills, keen listening skills, and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills
Skills
- High School Diploma or GED equivalent
- 1 year of experience in a Remote Call Center Customer Service role
- Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
- 2 years of Call Center or Customer Service Representative experience is preferred
- Strong computer/keyboard skills (ability to type efficiently)
- Experience in handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills to inspire trust and accountability in an empathetic style that promotes a quality image of the company
- Previous experience with Salesforce is a plus
Benefits
- Virtual work, full-time in a non-company location; must live within 50 miles of the Cary, North Carolina office and attend monthly in-office engagement days.
Company Overview
Company H1B Sponsorship