Note: The job is a remote job and is open to candidates in USA. A confidential insurance client is hiring a Customer Care Advocate for its Dental Global Customer Solutions team. The role responds to member and provider inquiries about dental coverage, claims, and benefits, researches and processes requests, and provides empathetic customer service.
Responsibilities
- Virtual roles work from a home office
- Respond to dental customer requests via telephone or email, providing excellent service to Client's customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and Client using effective communication skills, keen listening skills and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
Skills
- A successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective
- High School Diploma or GED equivalent
- 1 year of experience in a Remote Call Center Customer Service role
- Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
- 2 + years Call Center or Customer Service Representative experience is preferred
- Strong computer/keyboard skills (ability to type efficiently)
- Experience in handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client
- Previous experience with Salesforce is a plus
Benefits
- Paid weekly
- Health, dental + vision insurance available!
- Medical Coverage – HDHP, PPO, and Surest plan options
- Minimum Essential Coverage (MEC)
- Dental Insurance
- Vision Insurance
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Life & AD&D Insurance
- Critical Illness Insurance
- Accident Insurance
- Employee Assistance Program (EAP)
Company Overview
Company H1B Sponsorship