Note: The job is a remote job and is open to candidates in USA. CAI is a global services firm with over 9,000 associates, specializing in uniting talent and technology. They are seeking a Customer Service Representative who will provide first-level phone and email support for behavioral and physical health services, acting as the initial point of contact for providers. The role requires managing high volumes of calls and addressing provider inquiries in a remote work environment.
Responsibilities
- Respond to provider questions, emails, and calls in a timely and professional manner
- Assist with navigating and resolving a variety of issues, including claims and continuity of care
- Work towards meeting and exceeding call center metrics
- Manage a high volume of inbound and outbound calls with efficiency and courtesy
- Maintain detailed records of interactions, transactions, and comments
- Collaborate with Provider Relations and Contracts teams to ensure seamless service
- Contribute to team efforts by accomplishing related results as needed
Skills
- High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred
- Experience in customer service, ideally in a healthcare setting
- Strong communication skills, both verbal and written
- Ability to handle stressful situations with patience and professionalism
- Proficiency with computers and typical office software
- Knowledge of healthcare systems and terminology is a plus
- Flexibility to work holidays and extended hours as required by the Department
Benefits
- Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
- Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
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