Note: The job is a remote job and is open to candidates in USA. Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions. They are seeking a Customer Service Representative to support customers, resolve order management inquiries, and ensure high levels of customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc)
- Respond to and resolve order management inquiries from customers and internal partners
- Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
- Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
- Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction
- Run order reports and work with teams to fix misses/holds and close open orders/returns
- Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
- Refer to and create new standard work to maximize efficiency
- Participate in continuous improvement activities
Skills
- Associate's Degree
- 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment
- Bachelor's Degree
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Company Overview
Company H1B Sponsorship