Note: The job is a remote job and is open to candidates in USA. Money Management International (MMI) is a non-profit agency that helps create, restore, and maintain financial wellness through empowered choices. The Customer Service – Client Support Representative supports individuals and families experiencing financial hardship in a full-time remote call center environment, including assisting clients enrolled in MMI’s Debt Management Plan throughout their repayment journey.
Responsibilities
- For those who elect to enroll in MMI’s Debt Management Plan, our Support Counselors support their journey to financial independence for the life of the repayment plan
Skills
- This position is full-time work from home from any US location except Hawaii
- Individuals with strong backgrounds in customer service in a call center setting are encouraged to apply
- Shift will be 9am to 6pm Central Time Monday – Friday
- Able to work in a fast-paced call center environment
- Able to use empathy working with people experiencing emotional distress
- Ability to work independently in a telework environment
- Technical skills needed to maintain your home office and utilize on-line tools to work efficiently in your role
- U.S. residents only
- Financial Services experience a plus!
Benefits
- Full training including obtaining the certifications needed for the job.
- Bilingual Spanish speakers receive an additional .75/hour language differential.
- Full-time work from home from any US location except Hawaii.
- MMI is a qualified employer for the Federal Public Service Student Loan Forgiveness program.
Company Overview