Note: The job is a remote job and is open to candidates in USA. Eastern Account System, Inc. is a company focused on providing excellent customer service in a remote work environment. They are seeking a Payment Collection Representative who will assist customers with their accounts through phone calls, ensuring their issues are resolved while providing knowledgeable answers.
Responsibilities
- Taking and making phone calls in order to assist customers with their accounts
- Keep in touch with your managers as they give you tips and feedback on how to get even better
- Provide customers with knowledgeable answers that give them peace of mind that issues are resolved. We keep it simple and provide you with scripted customer feedback so you are always prepared with a solid response
Skills
- You have prior customer service experience (retail, sales and wait staff are backgrounds that have all been successful in this role!)
- You have access to a quiet place to work from home and reliable internet connection
- You have a GED or High School Diploma
- Youre able to quickly tap out customer notes on a standard keyboard (no autocorrect fails here!)
Benefits
- Medical, dental, vision and life insurance
- Ancillary coverages to help with other needs like maternity pay and other life events
- Bonus and commission incentives
- Our team members who really go for it, earn an additional 50% of their hourly wages just in incentives
- Paid time off to spend on whatever you enjoy. Our staff earn paid time off based on how much they work- the more hours you put in, the more hours you earn off with pay.
- A consistent schedule. We believe that if we agree to a schedule, we stand by it.
- Birthdays off paid! Full time staff with excellent attendance are rewarded with birthdays off (or the following day if preferred!)
Company Overview